Questions or complaints about your data

1. In the app, open Profile → Help Center → Contact support, or on any task use Report a problem. You get a reference number (for example TH-000123) straight away.
2. Or email hr@pdtservice.com from the email address on your account. Tell us what happened and what you would like us to do.
3. We acknowledge every complaint within 48 hours and resolve it within 30 days. We will tell you what we found and what we changed.
4. If you are not satisfied with our response, you may approach the Data Protection Board of India set up under the DPDP Act.

We have appointed a Grievance Officer under the DPDP Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Contact them for any question, request or complaint about your personal data. We acknowledge every complaint within 48 hours and resolve it within 30 days.

This notice is available in English and Hindi in the app — switch languages in Profile → Preferences. If you would like it in another language listed in the Eighth Schedule to the Constitution of India, write to the Grievance Officer and we will provide it on request.

As a Data Principal you have the following rights. To exercise any of them, use the in-app options where they exist or write to our Grievance Officer (section 20). We will respond within 30 days and never charge you for it.

• Access — ask for a summary of the personal data we hold about you, what we do with it, and who we have shared it with. Use Download my data in Profile → Privacy & data to get a copy at any time.
• Correction and updating — fix inaccurate or incomplete data. You can edit your profile, addresses and tasks in the app yourself.
• Erasure — ask us to delete your personal data. Deleting your account in the app does this; we will also erase data when the purpose it was collected for is over, unless the law requires us to keep it.
• Grievance redressal — complain to our Grievance Officer about anything we do with your data, and get a response within the time stated above.
• Nomination — name another person who may exercise these rights for you if you die or become unable to do so. Write to the Grievance Officer to record a nominee.
• Complain to the Data Protection Board of India — if you are not satisfied with how we handle your grievance, you may approach the Board set up under the DPDP Act.

You also have duties under the DPDP Act: give us accurate information, do not impersonate anyone, and do not raise false or frivolous complaints.